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Redecor FAQs

  • What is the new Premium subscription?

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    As a Premium member, you will get access to the following exclusive benefits as long as you are a subscriber:

    - Keep your Designer Status always secured - Always be safe! As every Cycle comes to an end, you will never be demoted in your Designer Status.
    - Season Pass - You will always be a Season Pass Holder
    - Rotate & Scale - Get access to Rotate & Scale to modify Items in your Designs. Enjoy +10 Uses per month.
    - Unlock Items from all Designer Status Ranks - You will be able to Unlock Items from all Designer Status ranks regardless of your current Status.
    - Early access to Journal Pages - When a new Journal Page is about to unfold, you'll be able to access it 24 hours earlier than others!

    How do I subscribe?

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    You can find the Premium Subscription offer at any time in the Store.

    Do I need to purchase the Season Pass separately?

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    No! With the Premium subscription the Season Pass is included in the offer!

    Can I cancel the Premium Subscription?

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    Yes! If you decide that Premium Subscription is not for you, you can cancel your membership at anytime.

    Kindly note that your benefits will only expire 1 month after your last payment.

    How do I cancel the Premium Subscription?

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    Depending on the platform you subscribed from, follow the steps below:

    For Android:
    - Go to play.google.com
    - Check if you're logged in with the correct Google Account
    - Click My Subscriptions on the left side
    - Select the subscription that you want to cancel
    - Click Manage, then Cancel Subscription
    - In the confirmation pop-up, click Yes

    For Apple:
    - Open your Settings app
    - Tap your name at the top
    - Tap Subscriptions
    - Tap the subscription that you want to edit
    - Tap Cancel Subscription

    For Amazon:
    - Go to Your Memberships and Subscriptions.
    - Select Manage Subscription next to the subscription you'd like to cancel.
    - Select the link under Advance Controls. The main subscription page opens. From here, you can end your subscription.

    For Web:
    - Search for the subscription Invoice in your mailbox
    - Open the invoice mail
    - Press on the "cancel your subscription" link
    - Redirect to the subscription webpage
    - Tap to unselect the subscription plan switcher
    - Approve by tapping "yes"

    Kindly note that your benefits will only expire 1 month after your last payment.